Technical Support Associate Posts In IBM

Technical Support Associate Posts In IBM

TSA POST IN IBM

WalkIn Jobs , IBM Walkins

• DesignationAssociate
• QualificationDegree , Post Graduate
• Locationsbangalore
• Date AddedOct 21, 2019
• Last DateOct 24, 2019

IBM India Pvt. Limited Bangalore Technical Support Associate Posts | Degree/PG | Walkin: 22nd Oct to 24th Oct 19

IBM is an American multinational technology company that manufactures and markets computer hardware, middleware, and software, and provides hosting and consulting services.

In the latest job notification, IBM announces job vacancies for Associate posts, with work location in Bangalore.

Under IBM Bangalore Technical Support Associate 2019 Walkin Jobs, candidates completed Degree/PG, and have required skills can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to walkin on announced date and venue.

Job Responsibilities:

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA, and Asia-Pacific.

Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers

Provide remote infrastructure support delivery and performing problem cause analysis

Collaborate with fellow support colleagues and other internal organizations to provide superior customer service

Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

Anticipate customer needs and effectively addressing concerns related to their issue or resolution

Provide direct technical assistance to customers via phone, email, and chat.

Job Summary Details:

Job Designation: Technical Support Associate.

Educational Qualification: Degree/PG.

Experience: 0-2 Years.

Job Location: Bangalore.

Apply Mode: Walkin.

Key Skills:

Awareness of basic networking concepts and technologies.

Identify basic hardware parts and aware of basic hardware concepts

User-level familiarity with at least one e-mail client - Outlook, Notes etc.

Questioning/probing skills, as relevant to the issue and level of the caller

See opportunity and implement process improvements

Ability to meet a set of defined account agent productivity measurement

Willingness to work in rotation shifts.

Important Dates:

Date & Timing:  22nd Oct to 24th Oct 19.

Venue: IBM Bangalore.

How to apply:

Interested and qualified job applicants have to apply through online mode, shortlisted applicants will be called for interview.

Apply Now:

https://www.naukri.com/job-listings-Technical-Support-Associate-IBM-India-Pvt-Limited-Bengaluru-Bangalore-0-to-2-years-151019904831.