IBM India Pvt. Limited Bangalore Technical Support Associate Posts | Degree/PG | Walkin: 22nd Oct to 24th Oct 19

IBM is an American multinational technology company that manufactures and markets computer hardware, middleware, and software, and provides hosting and consulting services.

In the latest job notification, IBM announces job vacancies for Associate posts, with work location in Bangalore.

Under IBM Bangalore Technical Support Associate 2019 Walkin Jobs, candidates completed Degree/PG, and have required skills can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to walkin on announced date and venue.

Job Responsibilities:

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA, and Asia-Pacific.

Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers

Provide remote infrastructure support delivery and performing problem cause analysis

Collaborate with fellow support colleagues and other internal organizations to provide superior customer service

Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

Anticipate customer needs and effectively addressing concerns related to their issue or resolution

Provide direct technical assistance to customers via phone, email, and chat.